Middle East Jul 28, 2016
Bank Muscat in step with its dynamic ‘Let’s Do More’ vision and commitment to innovative customer service, announced a initiative in the banking sector in Oman to train employees in sign language to serve customers with hearing disabilities.
Joining hands with the Omani Society for the Hearing Impaired, the program is aimed at enhancing banking service to customers with disabilities. Targeting branches across the Sultanate with the aim of having a sign language speaker in the main branches, a select group of employees drawn from branches across the Sultanate will undergo the sign language training to be held in association with Al Tawasul Institute for Training.
Commenting on the programme, Ahmed Faqir Al Balushi, Deputy General Manager –Human Resources, said, “As the flagship bank serving the largest banking community in the Sultanate, Bank Muscat is committed to addressing all customer requirements. The bank’s ‘Let’s Do More’ vision is a clear roadmap to maintain the leadership position with innovative services, making banking easier and convenient for all customers.”
Al Balushi added, “Over the years, Bank Muscat has adopted innovative strategies to equip employees to handle unique customer service requirements. The bank has developed a comprehensive Learning & Development strategy for skill and knowledge enhancement vis-à-vis the requirement of various departments. Bank Muscat is at the forefront of customer service excellence and strives to continually deliver high quality service to all segments of society.”