France signs industry charter on accessibility for disabled people

Europe, June 16 2011

French telecom regulator Arcep signed an industry charter for providing disabled people with access to electronic communication services. In 2005 mobile operators Orange, Bouygues Telecom and SFR, under the aegis of French mobile operators’ association Afom, Arcep and the inter-ministerial delegation for disabled people and industry charter to facilitate the accessibility to mobile services.

In 2011 the charter was extended to all electronic communications with the additional collaboration of French telecom federation FFT, the ministry of solidarity and social cohesion. This process led to the charter being signed on 9 June, making the parties’ commitments official. Arcep said it would continue efforts in this direction, by way of complementary activities bringing together operators and associations, software designers and publishers, to refine accessibility criteria and to fine-tune the indicators that will be used for monitoring progress.


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